Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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FAQ
Q1: Is shopping on your website secure?
  1. Yes. Your safety comes first at Brodina Cave. We use:
  2. 128-bit SSL encryption to protect sensitive pages
  3. Tokenized payment processing so your card details are never stored on our servers
  4. Trusted third-party partners for payment handling, hosting, and data protection
  5. You can shop confidently knowing your personal and financial information is well-protected.
Q2: How do I place an order?

Placing an order is quick and simple:

  1. Select your handbag, choose any available options (color, size), and set the quantity.
  2. Click “Add to Cart.”
  3. When ready, head to your cart and:
  4. Enter your shipping and billing details
  5. Select your payment method
  6. Review and confirm your order
  7. Once completed, you’ll get an email confirmation instantly.
Q3: Which payment methods do you accept?

We currently accept PayPal for all purchases. This ensures a fast, secure, and reliable payment experience.

Q4: What is your shipping cost?

We offer a flat rate of $6 for standard United States deliveries. The shipping cost is shown clearly at checkout before you finalize your order.

Q5: Can I cancel or change my order?

Yes , but only before your order is shipped. Once it leaves our facility, any changes will require following our return or exchange process.
To improve your chances of making changes, please contact us right after placing your order. While we try to accommodate all requests, we cannot guarantee them if the order is already being processed.

Q6: What is your return or exchange policy?
  1. We accept returns and exchanges within 30 days of delivery.
  2. Items must be unused, in original condition, and include all tags and packaging.
  3. For complete details, please visit our Return and Refund Policy page.
Q7: How long will it take to receive my refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days and credited to your original payment method.

Q8: Where can I read your full terms and conditions?

Our Terms of Service page outlines all official guidelines for using our website, including customer rights, responsibilities, and store policies. We also recommend reading our Privacy Policy to learn how we collect and protect your data.

Contact Information

Business Name: Brodina Cave

Operating Hours: Monday to Friday from 9 a.m. to 8 p.m.

Business Mail: support@brodinacave.shop

Business Phone: +1 (315) 952-7426

Physical Address: 4 Ralph Blvd, Monsey, New York 10952, United States