Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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Payment Policy

Last Updated on October 31, 2025

Q1: How are prices shown on Brodina Cave?

All prices displayed on Brodina Cave are final and inclusive of applicable sales tax.
The amount you see during checkout is exactly what you’ll pay — no hidden fees or surprise charges.

Q2: What payment methods do you accept?

We currently accept:

  • PayPal
Q3: Is my payment information secure?
  • Absolutely. Your payment data is protected by bank-grade 128-bit SSL encryption from the moment you enter it.
  • We also use tokenization technology to replace your sensitive card details with a secure digital token meaning your actual information is never stored on our servers.
  • Additionally, our system runs real-time fraud monitoring to detect and prevent suspicious transactions.
Q4: Will you verify my payment?

Yes, in certain cases we may perform a quick verification to protect both you and us from fraud.
This could include requesting:

  • A valid government-issued photo ID
  • A copy of a bank statement for the payment method used

This verification process is mandatory when triggered by our system and ensures a safe shopping experience for all customers.

Q5: Can Brodina Cave refuse or cancel my order?

We reserve the right to refuse or cancel any order at our discretion.

  • Payment verification failure
  • Mismatched or incorrect order details
  • Suspected fraudulent activity
Q6: Can prices change after I place an order?

No. Once you place an order, the price is locked in. However, please note that prices on our website may change at any time without prior notice for future purchases.

Q7: How can I contact you for payment related questions?

If you have any payment related concerns, you can reach us through our Contact Us page, and our support team will be happy to assist.

Contact Information

Business Name: Brodina Cave

Operating Hours: Monday to Friday from 9 a.m. to 8 p.m.

Business Mail: support@brodinacave.shop

Business Phone: +1 (315) 952-7426

Physical Address: 4 Ralph Blvd, Monsey, New York 10952, United States